You are a customer of a marketplace (Amazon, CDiscount, ManoMano, AtlasForMen...) and your order does not meet your expectations? No problem!
Oxwork.com believes that your satisfaction is our greatest concern. That's why we offer you 60 days, upon receipt of your order, to return your item for free!
We invite you to send an email to firstname.lastname@example.org with your order reference (starting with 100XXXXXX) which you will find on the delivery note that accompanies your order.
We will then send you a pre-paid label and a return voucher so that you can return your order to us free of charge.
Once your prepaid label is generated, it is valid for 7 days.
Once you have your label and return form, simply follow the steps below:
STEPS TO FOLLOW :
Please make sure you follow these steps, as they are essential for the smooth running of your return application.
1. PRINT YOUR RETURN FORM AND PREPAID LABEL
2. CUT OUT THE DOTTED LINE
3. PREPARE YOUR RETURN PACKAGE :
• Return the items in their original packaging, with their label and any accessories, in perfect condition for resale. They must not have been worn, washed or damaged.
• Place the return form inside the package
• Close the package properly and stick the left side of the prepaid label on the top side (part with the barcodes)
• Keep the second half of the label for stamping and signing when sending the parcel.
4. DELIVER THE PARCEL AT A POST OFFICE
• You can deliver your parcel at a post office and track it thanks to the tracking number.
• With the link below, you can find the list of post offices nearest to you.
We will process your refund within 10-12 working days from the date we receive and check the parcel in our warehouse.
Do not hesitate to place a new order on our website if you wish!
If you have any questions about the legal obligations that apply to distance selling, please refer to the general terms and conditions of sale.